Returns

Track returns, update stock and log the profit impact.

Returns this month
14
April 2026
Return rate
3.2%
vs 2.9% last month
Revenue lost
£1,840
from refunds
Restocked & resold
8 items
back in stock
Return ID
Product
Channel
Reason
Condition
Action
Refund
P&L Impact
Status
Date
RTN-0091
Sony WH-1000XM5 Headphones
Amazon
Not as described
Resaleable
Restock
£279.99
+£12.00
Restocked
6 Apr
RTN-0090
Levi's 501 Original Jeans (W32 L32)
eBay
Changed mind
Resaleable
Restock
£49.99
£4.50
Pending
5 Apr
RTN-0089
Philips Hue Starter Kit
Shopify
Faulty/Defective
Damaged
Write off
£119.99
£119.99
Refunded
4 Apr
RTN-0088
Atomic Habits — James Clear
Amazon
Wrong item
Resaleable
Restock
£10.99
+£8.20
Restocked
3 Apr
RTN-0087
Apple AirPods Pro (2nd Gen)
eBay
Damaged in transit
Damaged
Write off
£229.00
£229.00
Refunded
2 Apr
RTN-0086
Nike Air Max 270 (UK 9)
Shopify
Not as described
Missing parts
Refurbish
£89.99
£24.99
Received
1 Apr
RTN-0085
Instant Pot Duo 7-in-1
Amazon
Faulty/Defective
Damaged
Write off
£74.99
£74.99
Refunded
31 Mar
RTN-0084
Kindle Paperwhite 11th Gen
eBay
Changed mind
Resaleable
Restock
£99.99
+£18.00
Restocked
30 Mar
Returns by reason
Not as described35%
Faulty/Defective28%
Changed mind20%
Wrong item10%
Damaged in transit7%
Return rate by channel
eBay
4.1%
Amazon
2.8%
Shopify
1.9%
Industry benchmark: ~3.5% average return rate